As demonstrated by last fall's unexpected snowfall in New England and the Mid-Atlantic states, and the ensuing lengthy outages and public outrage, crisis communications is a hot topic for power utilities. And in addressing that topic, the role of social media is getting attention as a tool for disaster management....

Utility organizations are struggling to find a way to more effectively and efficiently communicate with their customers about basic information, including their amount due, ways to lower energy usage, and promotions....

Have you seen too many eyes-glazed-over expressions betraying a lack of interest at your employee meetings? Getting folks to pay attention at meetings is important, and there are ways to make it happen....

Business planning that doesn't carefully consider workforce issues can result in economic and management headaches....

With some industries reeling in today's economy, future revenue growth is still uncertain in certain markets. The bright exception is the "new energy" arena of renewables and sustainables. But that's a tough market, with lots of competitors for the business and lots of opportunities to misfire and miss the boat. A key to success is bidding smartly on contract opportunities. Otherwise, don't bid at all....